<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt"><div>Hello there. If I were to present this information that I have received from the results to my ISP, what exactly do I tell them or describe to them that is going wrong with the connection?</div><div>Here are my results: <br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;">http://n1.netalyzr.icsi.berkeley.edu/summary/id=43ca253f-27498-7a8267b5-4d1e-42be-8832#DNSNX</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica
Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;">If you could explain in detail to me it would be very much appreciated. Thank you.<br></div></div></body></html>