[Netalyzr] Netalyzr results

[Matt S]

Hello there. If I were to present this information that I have received from the results to my ISP, what exactly do I tell them or describe to them that is going wrong with the connection?
Here are my results: 

http://n1.netalyzr.icsi.berkeley.edu/summary/id=43ca253f-27498-7a8267b5-4d1e-42be-8832#DNSNX

If you could explain in detail to me it would be very much appreciated. Thank you.
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